This project was undertaken as a part of Service Design Jam 2015. A 48 hour hackathon to change the world.
As a group we brainstormed the contest’s abstract theme of a paper fortune teller and came up with various ideas. Once we evaluated the team’s ideas we settled on exploring a free-cycling concept and how to use technology in aiding free-cycling. We interviewed potential users of the system and designed a service encompassing various stakeholders.
Our understanding of the potential user base was limited and we assumed several aspects about the users. After we conducted several stakeholder interviews and potential user interviews we were able to confirm various assumptions and re-iterate other failed assumptions.
This being my first foray into service design, it was quite valuable for me to work with experienced individuals and students of service design to understand the finer differences between HCI and Service Design.